Support Services
What is E-Support • Before Calling • What To Tell the Tech
Regular support hours
** All times are CST **
Monday-Friday 8:00 am - 8:00 pm
E-Support emergencies only
Monday-Friday   9:00 pm - 8:00 am (billable)   8:00 am - 9:00 am (not billable) Weekend   Friday 9:00 pm - Monday 8:00 am (billable)
Telephone Numbers
PRO/Rx support   800-525-5551   800-624-1745
PRO/POS support   800-765-5049
Main Office   800-624-1745
Customer Service and Communications
As a Freedom Data customer, you are part of an on-going, dynamic business relationship. Our communication with you does not end with the implementation of your system. We provide a range of support services including:
Telephone Support
	Call us toll-free to reach a support technician during regular business hours.
E-Support
	We offer extended support hours to handle your emergency call.
Product Enhancements
	We provide new software releases each year as part of your monthly support charges.
Product Documentation
	For each new release, we provide updated software documentation at no additional costs.
User Group Conferences
	Regular user meetings provide the opportunity to enhance your system knowledge and to network with other users.
Business Partnership
	Our alliances with related service vendors offer you cost savings in a variety of areas.
General Guidelines Before Calling Support
	Following the guidelines outlined below will allow us to provide the best possible service to all our customers.
Read the most current documentation and any help messages for "how to" Ask others in the store "how to" Do a print screen, if possible Be prepared to answer the following: Has this ever happened before? Did you do anything differently? Have there been any changes to your system lately - new hardware or software?
Program Exceptions
Press the [H] key and press [ENTER]. This will bring up a help screen that will provide important details about the program exception Press [SHIFT] and [PRINT SCREEN] to get a print of the help screen Call our support department and give the details of the program exception Do not do anything else to your system Back to top
When Reaching a Technician
Give complete, specific information For a program exception, provide exact information displayed on the screen Tell the support technician what you were doing at the time the problem occured Be at the computer/station when calling for support Have a dedicated modem available to connect to our support department. Unless of course you have high speed internet then we will work with you to make the connection.
If Voice Mail is Reached
	Clearly say your name, store name, location, phone number where you can be reached and leave a detailed message. A technician will return your call as soon as possible.
Note: Never reboot or turn off a computer unless it is part of the normal closing procedure or you have been told to do so by one of our support technicians. Doing so could cause serious problems.
Definition of E-Support
	E = Extended hours for Emergency help For your convience, our support department offers extended hours to handle emergency calls only. (See support hours) Note: E-Support is billable at $45.00 an hour, 1 hour minimum. Back to top